The Reason for This Recall

As previously reported, we received notification from two customers that their lithium-ion battery packs produced smoke while installed on their 2nd generation Dual+ boards. Neither customer reported any flame, fire, bodily injury, or property damage. Our investigation concluded that the cause of the incidents was a short-circuit in the battery electronics. Water was able to enter the battery pack due to quality control issues in two areas of the manufacturing process.

This recall applies to 2nd gen standard range boards shipped Sept - Nov 2016 only.

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