Board Service Requests

If you have a concern about your board, please reach out to our service technicians here. They can help diagnose the problem, give you tips to fix the issue, or help you schedule a service appointment at HQ. To help make diagnosis easier, please include a video of the issue in your email.

If your board needs to be serviced, it can be shipped to our facility in Mountain View, California, USA. Save your packaging for this purpose! If you are an international customer, additional transit time will apply. If your board is under warranty, we will cover the cost of the shipping. If your board is outside of warranty, you are responsible for shipping costs. 


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