Board Service Requests
Our service technicians are here to help effectively diagnose the issue and get you back up and running with your board as soon as possible. Please note the service team are only available Monday to Friday 9:00-5:00pm PDT. They can help diagnose the problem, give you tips to fix the issue, or help you schedule a service appointment.
How to Submit a Board Service Request:
Be sure to include the following for a quick service response:
- Full Name
- Serial Number
- Shipping Address
- Short Description of the Issue
- Video showing the behavior
A short 10-15 second video is key in effectively troubleshooting the issue.
To ensure accurate diagnoses, we do not troubleshoot service issues over the phone.
How to Ship Your Board for Service
Save your original Boosted board box for this purpose! If you no longer have your board box, you are welcome to use different packaging. Please refrain from using packing peanuts.
North American Customers:
If your board needs to be serviced, it can be shipped to our facility in Mountain View, California, USA. Please complete a service request form before shipping your board. Warranty coverage includes free shipping to and from our HQ.
If your board needs to be serviced, it can be shipped to our select international service centers. Please complete a service request form before shipping your board. Warranty coverage includes free shipping to and from our service centers.
If your board is under warranty, and needs to be serviced, we will cover the shipping costs. If your board is outside of warranty, you are responsible for shipping costs.
The service technician will in their sole discretion determine what is covered under warranty. Normal wear and tear and damage resulting from abuse, accident, modifications, unauthorized repairs, neglect, abuse, water damage, or other causes that are not defects in materials and workmanship are not covered. Please note boards that have been modified in any way will not be covered under warranty.
If your board is not under warranty, you will receive a service quote before repair work is started. Your invoice will then be sent to you via email. You must complete payment with credit card before the repair work begins on your board.
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