General Shipping Details
We are targeting December as our first-customer ship date for the extended range battery packs.
Reservations Made Prior to April 27, 2017
If you purchased a 2nd gen board and paid for an extended range battery pack, we have already delivered your board with a standard range battery. Your extended range battery pack will ship separately once they become available. We are currently targeting a first-customer ship date of December 2017. If this schedule holds, we will reach out to customers via email to confirm all shipping details..
Reservations Placed After 9:00am PDT on April 27, 2017
If you have placed a reservation for an extended range battery pack, we will contact the you via email to collect payment and re-confirm shipping details once we work through the pre-paid reservation queue.
How will I know when my pack is ready to ship?
You don’t need to do anything right now - when your battery is ready to ship, we will email you to confirm your address and/or collect payment. We will email the customer of record (i.e. the original purchaser) to the email address used to complete your final payment. General shipping charges may apply.
Canceling Your Order or Reservation
If you would like to cancel your extended range battery order or reservation, please reach out to firstname.lastname@example.org.
Purchasing Additional Packs
At this time, customers may only purchase one extended range battery pack per 2nd gen board order.
Can't find what you're looking for?Contact Us