General Shipping Details
Purchases Made Prior to April 27, 2017
If you purchased a 2nd gen board and paid for an extended range battery pack, you have already received a board with a standard range battery. Once your extended range battery pack becomes available, we’ll contact you via the email address used for final payment.
After confirmation, your pack will ship in about a week. Signature upon delivery is required. Please make sure that you, or someone you trust, is present to sign for your parcel at the delivery address.
We’ll reach out to customers in the order in which they placed their initial board reservation. That means we’ll begin shipping North American extended range packs first, followed by international. We expect to reach out to all paid customers in North America by early March. After we have reached out to all paid customers in North America, we’ll email all customers in Europe, Australia, and New Zealand starting in early March. Thereafter, we’ll start contacting customers who placed a reservation for a pack after April 27.
Reservations Placed After 9:00am PST on April 27, 2017
If you placed a reservation for an extended range battery pack after the date above, we’ll contact you via email to collect payment and re-confirm shipping details once we work through the pre-paid reservation backlog. You can expect to receive your confirmation email starting in mid-March.
If you place a reservation for an extended range battery pack today, you can expect to receive your confirmation email starting in April. This date is subject to change based on reservation backlog and demand.
Shipping, Taxes & Duties
If you purchased a 2nd gen board and paid for an extended range battery pack (reservations made prior to April 27, 2017), shipping is free. We’ll also cover the cost of taxes and duty for our international customers. If you placed a reservation for an extended range battery pack for $199, shipping charges, taxes, and duties may apply.
How will I know when my pack is ready to ship?
You don’t need to do anything right now - when your battery is ready to ship, we’ll reach out to confirm your address and/or collect payment via the email of record (i.e. the email address used to complete your final payment). Shipping charges may apply.
Making Changes to Your Order/Reservation for the Extended Range Pack
If you’d like to cancel your order or reservation, please complete the Extended Range Battery Pack Cancellation form.
Purchasing Additional Packs
At this time, only customers who have purchased a 2nd gen Boosted board may purchase or reserve an extended range battery. Limited one extended range battery per board purchase. Stand-alone battery packs will be available once we work through the backlog of orders and reservations.
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