General Shipping Details

If you paid for an extended range pack or placed a reservation for one, please check your inbox if you have not yet received your confirmation email. We recommend also checking your spam folder. Please reach out to us at if you have not received your confirmation email.


Making Changes to Your Order/Reservation for the Extended Range Pack

If you’d like to cancel your order or reservation, please complete the Extended Range Battery Pack Cancellation form.


If you have not yet paid for your extended range battery pack, you may use Boosted promotional credit and Boosted digital gift cards towards the balance due for your pack at checkout. Affirm financing is not available for standalone battery pack purchases.


Shipping, Taxes & Duties

If you purchased a 2nd gen board and paid for an extended range battery pack (reservations made prior to April 27, 2017), shipping is free. We’ll also cover the cost of taxes and duty for our international customers.

If you placed a reservation for an extended range battery pack for $199, shipping charges, taxes, and duties will be applied at checkout. Shipping charges apply and vary depending on country.


Purchasing Additional Packs

Standalone packs are now available for purchase on our site for $399 + shipping, duty, and taxes (where applicable). No reservation is necessary.

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