US & Canada
When your board is ready to ship, we’ll send you a shipping confirmation email with your FedEx tracking details. Once your board is on its way, you’ll be able to use this FedEx tracking ID number to monitor your board’s progress in transit.
If you’d like to make a change to your shipping address prior to shipment, please contact us at email@example.com. Once your board has shipped, we can no longer change the shipping address.
Business address: Monday through Friday, 8 a.m. to 7 p.m.
Residential address: Tuesday through Friday, 9 a.m. to 8 p.m.; Saturday, 9 a.m. to 3 p.m.
Failed Delivery Attempt
If, you or someone you trust, is not present to sign for your board upon delivery, FedEx will leave a failed delivery attempt card for you. At this stage you will have two options:
Option 1: Do nothing. FedEx will attempt delivery the next day. FedEx will attempt delivery 3 times before returning the board to Boosted.
Option 2: Contact FedEx immediately. The door tag will have FedEx's contact details. Please contact FedEx to locate where the board is being held. You will be able to pick up the board from the FedEx location before the next delivery attempt. You will need the door tag and a government issued ID to pick up the parcel from the FedEx location.
Europe, Australia & New Zealand
When your board has shipped, you will receive a shipping confirmation email with your tracking details including your tracking ID number and delivery date and time. Once your board is on its way, you’ll be able to use your tracking ID number to monitor its progress in transit. If you’re having issues with your tracking, please reach out to firstname.lastname@example.org.
Backpacks (All Countries)
A signature is required upon delivery.
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