Returns

30-Day Return Guarantee (Board Returns)

Boosted board must be purchased on boostedboards.com. This post-purchase, 30-day guarantee excludes normal depletion of consumable parts (unless failure has occurred due to a defect in materials or workmanship), and damage resulting from abuse, accident, modifications, unauthorized repairs, neglect, abuse, water damage, or other causes that are not defects in materials and workmanship.

Boosted boards purchased from an authorized Boosted retailer are subject to that particular retailer's return policy and accepted at their discretion only. Please check with that retailer if you have any questions regarding their individual return policy.

Here’s how to get started: complete a request for return form. Once we receive your completed form, we will email you with further instructions. You are eligible for a return only if you are within your 30-day window. Your 30-day window begins on the date your board was delivered. This post-purchase, 30-day guarantee serves as our return policy. We’ll provide you with a prepaid return shipping label to ship your board back to Boosted in its original box. Your original form of payment will be refunded upon Boosted’s receipt of the product, less a $100.00 restocking fee to cover the cost of return shipping and handling. Affirm customers will credit any payments you have made on your loan, up to the amount of the refund and less any interest you have paid, to the original form of payment within 3 to 10 business days after we process your return.

 

14-Day Backpack Returns

If you are not happy with your Boosted backpack, you may return it, unused, for a full refund within 14-days of shipment.

Please start by completing a request for return form. Once we receive your completed form, we will email you with further instructions.

Return policy excludes damage resulting from abuse, accidents, modifications, unauthorized repairs, neglect, abuse, water damage, or other causes that are not defects in materials and workmanship. Must be in original packaging and reflector tag must be attached. Backpacks showing visible signs of wear will not be accepted. The Boosted backpack must be purchased on boostedboards.com. You are responsible for any return shipping fees.

 

14-Day Accessory Returns

You can return your Boosted accessory for a full refund within 14-days of shipment. Items must be unused and in original packaging. Accessories must be purchased on boostedboards.com. You are responsible for any return shipping fees.

Please start by completing a request for return form. Once we receive your completed form, we will email you with further instructions.

If you ordered the wrong accessories for your board, please reach out to orders@boostedboards.com for an exchange.

 

International Return Process

Please start by completing a request for return form. Once we receive your completed form, we will email you with further instructions. The return process varies depending on country.

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