1st Gen Service Repair
Starting in June 2018, we will no longer be able to support service repairs for 1st generation Dual, Dual+, and Single boards.
1st gen boards were shipped through August 2016 and have a serial number starting with SS100.
1st gen user-replaceable parts and accessories are still currently available for sale on our site.
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Thank you for being part of the Boosted community since the beginning - we wouldn't be here without you!
Over the last few years, our products have advanced tremendously in safety, quality, performance, durability, and serviceability - something we're incredibly proud of as a company. However, this means our later generation product components are no longer backward compatible with our 1st generation boards. As a result, it is no longer very realistic, or cost-effective for you or us, to produce replacement components for the older technology, especially our 1st generation batteries.
We are happy to help recycle your 1st gen board, as we have the means to recycle them in a responsible way. We will provide a pre-paid shipping label for you to use to ship your 1st gen board directly to us, just email in a request.
If you have any questions please reach out to email@example.com, we are happy to help.
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